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Attraction Tickets and Parks Terms and Conditions of Purchase and Service

The following Booking Conditions together with the General Information contained on our website form the basis of your contract with usrentacar.co.uk , registered in England (company number 4877174) at U.S. Rent A Car Limited, Wesymead House, Westmead, Farnborough, Hampshire, GU14 7LP. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. Please note that yopur attraction ticket booking will be handled by our ticket partner Orlando Attraction Tickets

Orlando Attraction Tickets .co.uk is a trading name of U.S. Rent A Car Limited which is a company registered in England under company number: 4877147. The terms and conditions below are the basis of our agreement as a retailer of our products and services with you, the buyer, of said products and services. By agreeing to purchase products and services from Orlando Attraction Tickets .co.uk you agree to be bound by the following terms and conditions. These terms and conditions are available for you before you decide to make any purchase from Orlando Attraction Tickets .co.uk

You must have read, agreed to and understood these terms and conditions before you you are able to complete our booking process. If in any doubt do not complete your purchase before speaking with a member of our term. You can contact us by phone on 0845 226 8534 or email at info@orlandoattractiontickets.co.uk or by writing to us at the following address;

Orlando Attraction Tickets .co.uk
C/O usrentacar.co.uk
Westmead House
Westmead
Farnborough
Hampshire
GU14 7LP
United Kingdom

Payment

We accept payment in the following methods: Visa, Visa Debit, Visa Electron, MasterCard, Switch/Maestro. We do not charge any additional charges to process your payment. Please note we do not accept American Express.

Your payment (Full balance/deposit) will be processed at the time of your purchase being accepted. This means that once your order has been confirmed by our team we will then collect your funds.

Deposits

You can make a booking and secure your products/service/tickets with just a 25% deposit. The balance on your booking will be due 8 weeks before you travel. When you make a booking via a deposit it is your responsibility to provide payment details that will still be valid when your balance is due. If you need to update your payment details please call us on 0845 226 8523. By making a booking under our deposit scheme you agree to authorise us to process the balance on your booking automatically when due.

Ticket dispatch / Delivery

Hard Tickets : These will be sent via a Royal Mail ‘signed for' service. This means that you will need to sign for the tickets upon delivery. Once signed for the tickets then become your sole responsibility. In the event that you are not based in the UK and have ordered real tickets we reserve the right to alter your order to eTickets (where available) which we will be able to dispatch via email anywhere in the world.

International Delivery: We are able to send tickets internationally to some countries. Please call us on 0845 226 8523 or email info@orlandoattractiontickets.co.uk for more details. Please note that international deliveryis an additonal cost and may take up to 21 days to reach you. Please contact us for more details.

eTickets : These will be emailed to you once full payment has been made. You will need to print the tickets and keep them safe. eTickets allow you to keep a copy of your tickets to re-print in the event of loss or damage.

Please Note: You will need to have at least 7 days before date of first use in order to receive the tickets. If you require your tickets sooner please call us on 0845 226 8523

Discovery Cove Ticket Dispatch

Please note that Discovery Cove reservations are on a request basis. During your booking process you are asked to give at least one alternative date in case your first choice is unavailable. We will notify you ASAP should your dates not be available. Once your reservation is confirmed your tickets will be emailed to you.

Tickets types

Orlando Attraction Tickets .co.uk sell both Hard tickets and eTickets. Please note that it is normal practice for tickets to contain an expiry date. It is your responsibility to use the tickets/vouchers by the specified expiry date. Once a ticket expires it cannot be used. We cannot offer any refunds for tickets that have expired.

Hard tickets are tickets made from either cardboard or plastic. These tickets are dispatched using a signed for mail service. A signiture is required upon delivery.

eTickets are tickets that may be emailed to you. If your order contains hard ticket your eTickets will be sent in the post along with your hard tickets. Some suppliers such as SeaWorld Parks & Entertainments only issue eTickets. eTickets do not need to be exchanged, no additional queue's are required. eTickets contain bar codes so you scan in and out of the parks in the normal way. eTickets are gate ready the as a Hard tickets.

eVouchers are tickets that may be emailed to you. eVouchers need to be exchanged at the parks for ‘Real Tickets' eVopucher exchange is fast and easy and should only take a matter of minutes. Follow the redemption instructions advised.

Amendments

If you need to amend your booking in anyway please call us on 0845 2268523. An administration fee of £25 will apply along with any increase in costs should we change or re-book your order.

If your booking is able to be amended the old voucher will then become invalid and should be destroyed. If we have paid you a refund in respect of the amendment and you subsequently manage to use the original voucher you will be responsible for paying that refund back to us. Your payment details will be charged automatically.

Please note that some tickets may be non transferable, non changeable and cancellable. You will need to contact us for more information. If your product/service/ticket cannot be amended or cancelled you will not receive a refund.

Cancellations

Alterations and Cancellations by you If you wish to amend your booking once it has been confirmed please contact as soon as possible. Please note it may not always be possible to make amendments. Where it is possible to do so an administration fee of £25e will be charged together with any costs incurred or imposed by any of our suppliers in making the change. An amended voucher (where applicable) will be issued to you. The original voucher will then become invalid and should be destroyed. No refunds will be payable if the original voucher and not the reissued one is redeemed at the attraction concerned. If we have paid you a refund in respect of the amendment and you subsequently manage to use the original voucher you will be responsible for paying that refund back to us. To cancel a booking, please email info@orlandoattractiontickets.co.uk . We will then issue you with a cancellation invoice. The cancellation will only take effect from the date that we issue our cancellation invoice. If you cancel your booking but then somehow manage to redeem the original voucher you will be responsible for reimbursing us for the full cost of the voucher. The cancellation charges set out below apply on cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

Cancellation Charges

Discovery Cove

  • Discovery Cove or Any attraction more than 30 days before the arrangements are due to start : 25%
  • 30 days or less before the arrangements are due to start: 100%

Theatre bookings/Experience World bookings/Package Bookings

  • Cancellation at any time after the booking has been confirmed : 100%

All Other Attraction Ticket Bookings

  • Up to 30 days before the arrangements are due to start : 25%
  • Between 29 - 7 days before the arrangements are due to start : 50%
  • Within 7 days of the arrangements due to start : 100%

If unsure please check before you cancel or amend your reservation by emailing us at info@orlandoattractiontickets.co.uk

Alterations and Cancellations by us In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us or (3) cancel your booking in which case you will receive a full refund of all monies that you have paid for your arrangements. The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.

All cancellations need to be made in writing. We do not accept cancellations via the phone. You can email cancellations to info@orlandoattractiontickets.co.uk Cancellation charges depend on the type of product/service/ticket you have reserved. Some tickets may not be able to be cancelled.

Your Details

At the time of your booking you will be asked to provide your details including your delivery details (if required). Please ensure that these details are correct at the time of booking. We cannot be help responsible in the event that you have entered incorrect details.

Advertising and price accuracy

Every effort is made to ensure that all the details within our website are as accurate as possible. In some cases time sensitive offers may expire during a time that our office is closed. In this event we will inform you of any expired offer that cannot be fulfilled. In the event that we cannot fulfil your order you will not be charged for your request. Should price changes take effect before we are able to place your booking with the relevant supplier we will contact you with a revised price. You will then reserve the right to cancel your request free of charge.

Interruption of service

From time to time some rides/services/products offered may be closed for maintenance purposes among other reasons. In this event Orlando Attraction Tickets .co.uk cannot be held culpable.

General conditions

At the time of your booking you may be asked to provide details of all that will be using the tickets/products. You must be authorised to name those that will be travelling with you. The initial named person on the booking (party principal member) must be authorised to make the booking on the basis of these booking conditions on behalf of all persons named on the booking and/or by their parent/guardian for all party members who are under 18 years of age when the booking is made. The party principal is responsible for making all payments due to us. The party principal must be at least 18 years of age in order to submit a booking.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ‘force majeure' as defined above

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

Conditions of suppliers. Many of the services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you.

Discovery Cove Tickets: Please note that Discovery Cove is restricted to 1000 visitors per day. In times of limited availability we may have to request your party size. In this case your order may take 3/5 working days to confirm. In the event that your requested dates are not available you will be notified and no charges will be made to your account.

Complaints Procedure

Orlando Attraction Tickets .co.uk aims to resolve complaints within 28 days of receipt, however we will endeavor to resolve your issue as soon as possible. All complaints must be made in writing and either posted to Orlando Attraction Tickets .co.uk, C/O U.S. Rent A Car, Westmead House, Westmead, Farnborough, Hants, GU14 7LP or emailed to customercare@orlandoattractiontickets.co.uk
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In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both U.S. Rent A Car Ltd and our local product/service/ticket partner. In such an event Orlando Attraction Tickets .co.uk / U.S. Rent A Car Ltd reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. Orlando Attraction Tickets .co.uk can only consider complaints that reach them within 30 days of the final day of rental to which the rental voucher refers. Actions against Orlando Attraction Tickets .co.uk are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.

Our Liability to you

  • (1) Please note that for bookings of all arrangements other than accommodation our only contractual obligations to you in relation to those arrangements (other than those which are expressly set out in these conditions) are to take your booking in accordance with your instructions and provide you with a ticket or voucher to enable you to gain entry/access to the arrangement(s) in question (for example the theatre performance or attraction to which the ticket or voucher relates). We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request.
  • Please note: subclauses (2) – (6) are all subject to sub clause (1) above.
  • (2) We promise to make sure that all arrangements we have agreed to make, perform or provide as applicable as part of our contract with you (including package bookings) are made, performed or provided with reasonable skill and care. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do (where applicable) if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
  • (3) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
    • the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
    • the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or 'force majeure' as defined above
  • (4) Please note, we cannot accept responsibility for any services which do not form part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
  • (5) As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. For all other claims which do not involve death or personal injury our maximum liability if we are found to be at fault in connection with our contractual obligations to you is limited to twice the price of the booking in question (excluding amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your arrangements.
  • (6) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

Conditions of suppliers. Many of the services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions (if any) are available on request from the supplier concerned. Please note that once you enter the Park or Attraction your contract will then become with the respective supplier. Any faults, issues or problems will need to be reported to the supplier at the time of incident.

Behaviour and damage When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Website / advertising material accuracy The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) at the time of booking.

Insurance We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

Passports and Visas It is your responsibility to ensure that you have the correct passport and visas to gain entry to any country/attraction (where applicable). We cannot accept any liability if you are refused entry to any country or attraction etc as a result of your failure to do so. Further advice and information can be obtained from the Foreign Office website www.fco.gov.uk . Further information regarding entry requirements to the USA can be found at https://esta.cbp.dhs.gov .

Privacy All personal information that you provide will be held confidentially within our secure database and will not be passed to third parties unless you give permission to do so or it is necessary to do so in order to provide you with the services you have booked. Where payment is processed via credit card, credit card numbers are not retained on our database.

 

Contracts do not affect your statutory rights