Terms

For Attraction Tickets terms and conditions click here  

Car Rental Termsand conditions

Here are a few Quick links to popular topics - Please review the full terms by scrolling down this page - Quick Links: What's Included - Drivers under 25 - Fuel policies - Things you may be offered on collection - Drivers age - Additional drivers - Local upgrades - One way rentals - What you need to collect a car - Vehicle type and information - Period of rental - Cancellation and amendments - How our prices are calculated -Complaint procedure - General rental conditions Attraction Tickets Terms and Conditions

What’s included?

Silver Rates (inclusive)

• Unlimited Mileage.
• Loss Damage Waiver (LDW) which is a combination insurance of both Collision Damage Waiver (CDW) and Theft Waiver. As long as you adhere to the rental policy of the supplier you will not be held responsible for the cost of replacement or repair to your hire vehicle.
• Uninsured/ Under Motorist Protection (UM/UIM) up to $300k Liability Cover. ONLY INCLUDED in the following States: Florida, Louisiana, New Hampshire, West Virginia & Vermont.
• Liability Insurance Supplement (LIS) up to $300k Liability Cover. All drivers included on the rental agreement will not be held liable for third party claims for bodily injury or property damage resulting from an accident.
• Basic Roadside Assistance
• All Taxes and Airport Fees.

 

Gold Rate Includes cover listed above plus your first tank of fuel + qualifying additional drivers over the age of 25 (First tank of fuel excluded at the following locations All Alamo Manhattan Locations and San Francisco downtown locations)

PLEASE NOTE THAT THE RENTAL SUPPLIER RESERVES THE RIGHT TO AMEND THEIR INSURANCE COVER/LIABILITY AMOUNTS AT ANYTIME – FULL INSURANCE TERMS AND CONDITIONS ARE AVAILABLE UPON COLLECTION OF YOUR VEHICLE. YOU ARE UNDER NO OBLIGATION TO PURCHASE AND ADDITIONAL INSURANCES OR ROADSIDE COVER.

 

Young Drivers Packages;

In order to qualify for the Young Drivers Package the named 'main/lead' driver on the vehicle must be aged between 21-24. The named 'Young driver' will need to have held a drivers license for at least 1 year and be the holder of a major Credit Card in their own name - Please note: ViasDebit and prepaid cards are not accepted by our suppliers for security on the vehicle for Young Drivers Packages.

If our Young Drivers Package is selected (where available) in addition to the Silver and Gold rate features (amount of drivers differs) you will also be covered for the following.

Alamo Rent A Car includes no under 25 surcharge for 3 young drivers (21-24).

National Car Rental includes no under 25 surcharge for 3 young drivers (21-24)

National Car Rental includes no under 25 surcharge for all young drivers (21-24)

If our Young Drivers Package Plus is selected (where available) in addition to the Young Drivers Package features you will also be covered for the following.

Reimbursement for any physical loss or damage to the Rental Vehicle for which You are responsible under the terms of the Vehicle Rental Agreement, including: (Total section limit: GBP 2,000.00)

Physical damage to windscreens, tyres, and undercarriage.

Towing costs relating to the loss or damage.

If unintentionally locked out of the Rental Vehicle Our supplier will pay up to GBP 100.00 to open the Rental Vehicle.

Pay to replace a lost or stolen Rental Vehicle key, including replacement locks and locksmith. charges up to a maximum of GBP 300.00 for each and every claim.

Please note that the additional insurance covered in our Young Drivers Package Plus is exclusive to usrentacar.co.uk and is not provided directly with the supplier but through our third part insurers, for more details please see our terms. More details about out Young Drivers Package can be found here.

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Fuel Policy

Fuel: Fuel policies vary from supplier to supplier. Thrifty Rent A Car will charge you for a tank of fuel upon collection of your vehicle if the 'Silver' option is purchased. Please note that these fuel charges will be subject to concessions and charged at a higher rate that if purchased from the pumps directly. However, if you return the vehicle full of fuel and produce a receipt as proof of re-fuelling within 10 miles of your return location your initial fuel charge will be refunded. Dollar/National/Alamo Car rental allow you to collect the vehicle with fuel and return the vehicle with a like amount to avoid a refuelling charge. In any case please check conditions before you travel if unsure otherwise please check with the supplier when you pick up your vehicle [back to top of page]

Managers Special/Wild Card fuel options. Please note that the vehicle fuel type for Manager Special vehicle option with Dollar Rent A Car and Wild Card vehicle option with Thrifty will be advised upon collection of the vehicle. The supplier reserves the right to supply either Petrol or Electric powered vehicles – a preference of fuel type cannot be pre-reserved or guaranteed in advance. [back to top of page]

Personal accident insurance (PAI): It is an option, which may be offered on collection of the car. you are under NO obligation to accept this. Please check your rental agreement before you sign it as any additional insurances signed for cannot be reclaimed once the rental has ended. [back to top of page]

Additional non-mandatory insurances. RoadSafe / Roadside Assistance. Your rental will include a basic road side assistance service. You DO NOT have to upgrade to a premium service unless you want to. Please check your rental agreement before you sign it as any additional Road Side cover you sign for cannot be reclaimed once the rental has ended. [back to top of page]

Please note: Garaging, tolls, congestion charges, parking and traffic fines and taxes associated with local upgrades and charges are not included in your rental costs and are the responsibility of the lead driver of the vehicle. Any local charges of this nature may be charged to your account by the supplier and will usually incur and administration fee. [back to top of page]

Insurance exclusions: : The suppliers insurance will not cover you for damage to the windscreen, wing mirrors, tires, roof, interior or undercarriage of the vehicle (This list is not exclusive – please check your agreement upon collection of your vehicle). Additional cover may be available to purchase directly from the supplier upon collection of your vehicle. Please ENSURE that you check your rental agreement before you sign it as any local purchases are made inagreement between the lead driver of the vehicle and the supplier directly. U.S. Rent A Car will not be able to mediate any disputes regarding local purchases [back to top of page]

CHECK YOUR RENTAL AGREEMENT BEFORE YOU SIGN IT -Please ensure that you are only signing for items you have selected to purchase. If you do not understand the agreement please ask a manager to explain further. Please ensure that you only sign the agreement when you are happy with its contents. Once you sign the agreement your contract will them be with the respective car rental supplier. WE WILL NOT BE ABLE TO CLAIM A REFUND FOR ITEMS/INSURANCES/UPGRADES OR ANY 'OPTIONAL EXTRAS' SIGNED FOR BY ACCIDENT. PLEASE ENSURE THAT YOU TAKE A MOMENT TO FULLY UNDERSTAND THE AGREEMENT BEFORE YOU SIGN IT.

IF YOU ARE UNSURE OF ANY CONDITIONS OF YOUR RENTAL YOU WILL NEED TO CONTACT US BEFORE YOU COLLECT THE VEHICLE - PLEASE CALL 0845 226 8523 or INTERNATIONAL CLIENTS CALL: +44 (0) 1252 373078. [back to top of page]

Driver’s age
U.S. Rent A Car Ltd deals with many suppliers in America, the general rule states that the minimum driver age is 21 years of age. Drivers between the ages of 21 to 24 will be levied with a young driver’s surcharge of $25-$30 per day, per driver plus tax this applies for any bookings made with Alamo, Dollar or Budget. There is no upper age limit. Please note this charge can be waived if the YDP young driver’s policy is purchased (see YDP for more details) Our suppliers do not have an upper-age limited but can refuse to hire a vehicle if the customer is not fit to drive. [back to top of page]

Additional drivers
Charges often apply for additional drivers and are payable locally on pick-up (unless included within your rental package). U.S. Rent A Car Ltd do not control local charges so please be aware that they are subject to change without notice being given to U.S. Rent A Car. Please check with our reservations department at the time of booking. PLEASE NOTE: All clients that require the Gold option for the purpose of additional drivers, must pick up the vehicle with all the additional drivers present otherwise the additional drivers will NOT be able to be added to the rental agreement at a later stage. Additional drivers will be required to show their full drivers license. [back to top of page]

California free additional driver: Please note that the Free additional driver in California under the Silver Rental package will only apply if the additional driver is the the lead renters spouse, child or person whom is a legal guardian, sibling, parent or grandparent - therefore, these authorised operators will not be charged an additional authorised operator fee. [back to top of page]

Payment for local upgrades
U.S. Rent A Car does not collect payment for a local upgrades. Should you decide to upgrade your vehicle upon collection you will be required to make payment for the upgrade directly to the supplier at the exchange rate at the time of the agreement. Upgrade charges do not supersede your agreement with U.S. Rent A Car. Your upgrade charge will be an additional payment on top of the fee's you have already paid to U.S. Rent A Car. Upgrade charges are not calculated at the same rates sold by U.S. Rent A Car. No refunds will be given by U.S. Rent A Car in the event that you upgrade. Once a rental agreement is signed your contract then becomes with the local rental company. [back to top of page]

Insurance Excess
There is no insurance excess. Customers are expected to leave a credit card imprint as security for the vehicle. [back to top of page]

Child seats: These are mandatory in most countries and can be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats. Please note that the prices on our website are an approximation ONLY - Rates are paid on arrival directly to the supplier and are subject to change without notice to us. Please call to verify the exact charge before you book. [back to top of page]

Snow Chains, Roof Racks and Ski Racks: No longer available.

One-way rental charges where applicable.

One-way rentals
One-way rental charges are advised during your online booking process. Any fees shown are supplied directly by our car rental partner and are subject to change at anytime before you book. One way fees are subject to local taxes. One way rental fees are a separate charge levied by the supplier directly. Once you sign your rental agreement upon collection of your vehicle you will then become responsible for any applicable charge.[back to top of page]
 

Tax
All taxes are included except those on any extras purchased locally. E.g. One-way drop-off fees, child seats and additional drivers, insurance upgrades, vehicle upgrades etc.
U.S. Rent A Car Ltd reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions.
Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that State. [back to top of page]

What do I need to collect my car rental?

Driving licence
Drivers must produce a full valid driving licence from their Country of residence. License must have been valid and held for at least one year.

International Drivers Permit - An IDP may be required if your drivers license is not written in English. For more information on IDP please seach our Blog: blog.usrentacar.co.uk - If unsure please contact us before booking.

It is the driver’s responsibility to ensure that he/she has the appropriate driving licence. Our reservations agent must be informed of any endorsements that lead to a ban on the driver’s licence, as we may not be able to take your booking. No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements. Faxed or photocopied licence's are not acceptable. This includes copies provided by the DVLA. Please Note that in some locations a passport may be required as well as your license in order to collect your vehicle. Please check with reservations if unsure.

Please note that we cannot rent vehicles to U.S.A or Canadian driving license holders. Please check before you book. [back to top of page]

Rental documents & Contracts
Your rental voucher must be presented when collecting your rental car. U.S. Rent A Car Ltd cannot be held responsible for rentals rejected if a voucher is not presented. You should retain your rental documents and related receipts given to your chosen car rental supplier for a minimum of 28 days after returning home. Once you collect your vehicle and sign the suppliers rental agreement your contract then becomes with the respective car rental company. [back to top of page]

Local Deposits
Deposits vary by destination. With our suppliers Alamo, Budget, Dollar, National & Thrifty the deposit is generally around $200.00 per rental week. SIXT CAR RENTAL DEPOSIT: The rental deposit is based on the vehicle and rental duration. Typical deposits range from $300 - $1000, however for larger vehicles a deposit up to $2500 may be required.
Security deposit are usually taken via a pre-authorisation on a credit card. [back to top of page]

A valid credit card in the name of the lead driver must be produced upon collection of the car, as a form of deposit.. U.S. Rent A Car Ltd cannot be held responsible for rentals rejected if a credit card in the name of the lead driver is not presented. The credit card must hold enough funds for the suppliers security deposit.

Debit Card Deposits are accepted by Dollar Rent A Car under the following terms;

• All rentals are subject to meeting licence requirements and client must have two forms of ID to qualify
• A hold will be placed on the card for a minimum of $250.00 Florida or $350 all other locations
• Debit cards will not be accepted at time of rental in New York, Hartford CT, Philadelphia PA, Boston MA and Detroit MI.
• Debit cards will not be accepted at time of rental for renters under 25 years in off airport locations

Vehicle information

Car type/suitability
U.S. Rent A Car Ltd is unable to guarantee a particular make, model, luggage space or fuel type/consumption or mileage of any car. The car shown on your voucher and on our websites are for guidance only and may be substituted for an alternative, similar vehicle. Please be aware that you are reserving a category of vehicle and not a specification, make, model, fuel/electric type of vehicle. Vehicle value is not taken into account when grouping vehicles into categories.

 

If it becomes impossible to provide your booked car due to breakdown, accident, lack of fleet or any other local supplier issue a similar or upgraded car will be provided. If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and U.S. Rent A Car Ltd in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by our car rental partners . [back to top of page]

Vehicle Availability
Specialist categories of vehicles such as 8,12,15 seater minivans , large SUV's and convertibles may be on a 72 hour request basis. Please not that vehicles booked within 72 hours of collection may also be on request, this will apply to all categories. In the event that we are unable to confirm your vehicle in time for your collection you will not be charged for your request. Your voucher will need to contain our suppliers confirmation number in order to collect a vehicle. Should your request not be available, we will contact you using the details you have provided. Once a deposit has accepted for your rental and your hire has been confirmed and processed this will secure your rental price, should our suppliers fleet change or your requested vehicle is unavailable or our rates change we reserve the right to cancel or amend your order. We cannot check availability without making a confirmed reservation. Should you wish to amend your vehicle to a 'request vehicle' please ensure that you intend to book the vehicle as you will be charged accordingly once the vehicle is confirmed. If a vehicle you have requested to upgrade to is not available our terms will apply to the previously confirmed vehicle rental. [back to top of page]

Choosing your rental vehicle.
U.S. Rent A Car will do all we can to assist you in choosing the correct vehicle for your needs. We have provided vehicle examples on our website to help you. Please note that these vehicle types are not guaranteed. This also means that we are unable to guarantee engine size, luggage capacity, fuel type and consumption or any other feature of the vehicles. Our suppliers reserve the right to provide you with a vehicle within the selected category of vehicle you have reserved. For more information or if you are not sure please contact our reservations department before you book. U.S. Rent A Car cannot accept any responsibility for variations in vehicle specifications supplied by our car rental partners. All information supplied is for guidance only. [back to top of page]

Period of rental
In most locations a maximum rental period of 28 days applies. This will vary depending on the supplier you have chosen to book with. Our rental partners may accept longer duration rentals to be booked online, however, please be aware that this may mean you will need to exchange your rental car during your period of hire depending on the length of rental you have reserved. Your supplier will advise you upon collection of your vehicle. When in doubt please call our reservations team before booking. Rental days are based on 24-hour units, commencing at the time of pick-up. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early or that are not collected. It is the customers responsibility to notify the local supplier if they believe they are going to be late, failure to do so can result in the vehicle being resold locally, in this case no refunds will issued. [back to top of page]

Provision of cars
Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive, has an outstanding balance with the rerntal supplier, has previously been banned from renting by the supplier or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due. Please Note: Should the vehicle you have reserved not be available upon collection the supplier reserves the right to offer you an alternative vehicle. If this is not satisfactory you should contact U.S. Rent A Car immediately so that we may try to arrange with the supplier an acceptable alternative.

Important vehicle collection notice - Please note: If you are delayed or your flight is cancelled you must contact U.S. Rent A Car before the collection date and time as we cannot change, amend or cancel a reservation once the rental collection date has passed. However, the supplier will hold your rental vehicle for up to 24 hours after your scheduled collection date and time as a courtesy. Failure to collect your vehicle within this time period will result in the supplier classing you as a 'No Show' In case of a 'No Show' the supplier reserves the right to re-sell your hire. This will mean that your rental vehicle is no longer available and no refund will be given. In the event of a late collection or early return no refunds or part refunds will be due because of the pre-paid nature of our contracts with our suppliers.

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Number of passengers
Our rental cars are insured for a maximum number of passengers. U.S. Rent A Car Ltd cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated. [back to top of page]

Mechanical difficulties/accidents
In the event of any mechanical difficulties there is an emergency number for you to call on your copy of the rental agreement you signed upon collection of your vehicle. Please inform the supplier should you encounter any problems. The supplier will then inform you of the correct procedure. You may be responsible for recovery costs or repairs depending on the nature and circumstances of the issue.

In the event of an accident involving your car, it is important that details are reported to our local car rental partner within 24 hours. In the event of an accident you must also complete an accident report form by the end of the rental period. Local police should also be notified in the case of accidents and a signed police report obtained. Full details of third parties should also be obtained. Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement. You should retain copies of all rental documentation in the event an insurance company is involved. Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation. [back to top of page]

Flight information
For airport pick-ups, it is essential that U.S. Rent A Car Ltd be given the correct flight number and arrival time, before departure. This can be done either online or by phone. If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information. [back to top of page]

Out of hour’s charges
In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available. [back to top of page]

Payment for your rental
U.S. Rent A Car offers a Pre-Paid car rental service. It is not possible for you to reserve a vehicle through U.S. Rent A Car and pay locally. The funds for your rental will be pre-paid in advance. When you make a reservation on our website we will 'Pre-Authorise' the amount using the payment method you supplied at the time of reservation. 'Pre-Authorisation' means that at that point we have not fully collected the funds from you. Your funds will only be collected once your vehicle and the price has been confirmed by the supplier. If your request cannot be confirmed you will not be charged and your 'Pre-Authorisation' cancelled. If your payment method fails to authorise and you fail to contact us your reservation will be cancelled. By giving us your payment details you give us your authorisations to collect payment for your rental - please note that payment collection is done via a schedule and may not appear as a debt on your account immediately. Please note: In the event of payment error U.S. Rent A Car reserve the right to collect funds from a 'Pre-Authorisation' within 12 months. If you have a query regarding your payment please contact us on 0845 226 8523 [back to top of page]

Payment Methods
Payment for reservations can be made in the following ways, Visa, Visa Delta, MasterCard or Switch. We also accept cheques. If paying by cheque there must be at least 21days before the hire is due to start. Please make cheques payable to U.S. Rent A Car Ltd and send them to Westmead House, Westmead, Farnborough, GU14 7LP. Please note you’re booking reference number on the back of the cheque. On receipt of your cheque a member of our reservations team will contact you to confirm its arrival. Please note that if you cancel, amend or become eligibl for a refund or courtesy payment from U.S. Rent A Car this payment will be sent to the payment method associated with your booking. Please ensure that we have the correct details. [back to top of page]

Deposit information for pre-booking with usrentacar.co.uk
U.S. Rent A Car will accept a deposit on a credit card to secure a booking as long as the departure date is 8 weeks or more away. Full payment will be taken 8 weeks prior to your pick up. U.S. Rent A Car will endeavor to send a reminder email when the balance is due, however it is the responsibility of the customer to make sure U.S. Rent A Car has the correct card details before the 8 weeks. U.S. Rent A Car will contact you to confirm the transaction has taken place. Only then will your pre-paid rental voucher be forwarded to you. When you make a reservation via our deposit scheme you give us the authority to collect the balance from the payment method provided 8 weeks before your collection date. [back to top of page]

Cancellation administration charge - (Click here if you did not pay in GBP)
U.S Rent A Car Ltd will levy a charge for cancellation of any booking you are unable to honor prior to your collection date (see below). Unless cancelled within the first 48 hours of booking (cooling off period) or you have purchased our optional cancellation protection. No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date. All cancellations must be made in writing, emailed to info@usrentacar.co.uk and will take effect from the date and time received by U.S. Rent A Car Ltd. [back to top of page]

Cancellation charges - (Click here if you did not pay in GBP)
7 or more days before start date £50.00
6-4 days before start date 50%
3-1 days before start date 75%
24 Hours before start date 100%
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Amendment charges - (Click here if you did not pay in GBP)
Amendments to your booking are free of charge. Please note that you can only amend your booking up until 72 hours before your scheduled collection. Also be aware that in some instances it may not be possible to amend your reservation. All amendments need to be made in writing via email to info@usrentacar.co.uk Amendment requests can only be dealt with during our office opening areas. Your amendment is confirmed once you receive an amended rental voucher from us.

Please note: If you have collected your vehicle you must speak to the local hire company regarding any amendments/extensions or changes. Any changes made after the collection of the vehicle will be charged at the suppliers local prices and NOT U.S. Rent A Car's rates. [back to top of page]

If you did not pay in GBP and wish to cancel or amend your booking please click here

Cancellation Protection Priced and available at the time of your online booking – Cancellation Protection will waive your liability to pay any cancellation charges up to 24 hours before your pick up date and time. If you wish to purchase Cancellation Protection, you must do so at the time of your booking as it cannot be added on at a later date. Total price for Cancellation protection for your rental will be displayed during your online car rental quote. [back to top of page]

Please note that Cancellation Protection is only applicable to the car hire and does not apply to Sat Nav hire, Attraction Tickets or other optional extra's.
U.S. Rent A Car Pricing [back to top of page]

Our Rates
U.S. Rent A Car LTD offers specially designed fully inclusive car rental rates based on our unique pricing model. Our pricing strategy is based on/and incorporates factors such as the $USD exchange rate. This means that our prices are subject to influence without notice. We always aim to offer the best price/s possible. Once you make a reservation you are guaranteed a rental at the price you have booked. We guarantee that once a rental has been made your rate will never increase. However if you make a reservation and subsequently our rates change and/or we offer a new special offer/promotion in association with our suppliers, we are unable to refund any difference in the price paid as the cost of your rental has already been calculated in accordance with the influencing factors at the time of your reservation.If you have already made a reservation and need to amend the duration of your rental, vehicle type or any other option your new price will be calculated at the latest available rates and not at the original rates reserved. Please note: We are unable to switch your reservation from one supplier to another without canceling and re booking. Should you wish to amend or cancel any reservation you will be subject to the terms and conditions laid out here. [back to top of page]

Emailed Quotes
Quotes that are received via email are not a guarantee of price or availability. Prices are subject to change at any time without notice. [back to top of page]

Price Matching   U.S. Rent A Car price matching is not a guarantee we will match or beat competitors prices. However we will always endeavor to offer the best price possible. In the event we cannot match a price submission we will e-mail you a revised quote. The Price Match is only available on like for like offers with independent UK Car Hire Companies that can be verified online or over the phone. Please note U.S. Rent A Car.co.uk may substitute one supplier for another to offer the best rate possible. The Price Promise is only available before the time of booking. [back to top of page]

Pre-registration services
Some of our rental suppliers offer a Pre-Registration service to allow you to register your details with them before you collect your vehicle. Please note that these service are not part of you usrentacar.co.uk pre-paid package. usrentacar.co.uk does not run or maintain these services. These services are not part of your purchase. Pre-Registration services are run directly by the car rental suppliers. usrentacar.co.uk cannot be held responsible in the event that these services fail - please contact the respective supplier in the event of an issue. [back to top of page]

Complaints

U.S. Rent A Car Ltd aims to resolve complaints within 28 days of receipt, however we will endeavor to resolve your issue as soon as possible. All complaints must be made in writing and either posted to U.S. Rent A Car, Westmead House, Westmead, Farnborough, Hants, GU14 7LP or emailed to customercare@usrentacar.co.uk. In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both U.S. Rent A Car Ltd and our local car rental partner. In such an event U.S. Rent A Car Ltd reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. U.S. Rent A Car Ltd can only consider complaints that reach them within 30 days of the final day of rental to which the rental voucher refers. Actions against U.S. Rent A Car Ltd are restricted to the laws that occur within the jurisdiction of the United Kingdom courts . [back to top of page]

Local rental issue's
If you encounter local problems collecting your vehicle you must contact U.S. Rent A Car immediately. If you fail to collect your vehicle via the contract agreed with U.S. Rent A Car, U.S. Rent A Car will not be held liable for any new contracts you agree with a local supplier without our consent. Terms and conditions of a rental agreed with U.S. Rent A car will not apply should you decide to use an alternative local supplier without the prior consent or authorisation. Local contracts are made at the renters own discretion and risk. U.S. Rent A Car will not be accountable to honor the terms of a contract agreed outside of the original terms and conditions specified at the time of your pre-reserved and booked rental vehicle. [back to top of page]

General Conditions

Driving restrictions
Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply. Please note that 15 seater minivans are not permitted to cross the border into Canada. [back to top of page]
SIXT RENT A CAR: Please note that vehicles rented with Sixt Rent A Car can only be driven within the state of rental collection unless a One Way Rental has been agreed in advance.
DOLLAR RENT A CAR: Local deposits - Renter will be subject to a credit worthiness test and must provide a major credit card in their name with a minimum of $350.00 line of available credit.

Cross Border - In most cases, vehicles can be driven in any state in the continental United States. Dollar Rent A Car vehicles are not permitted to be taken on ferries or to island locations without prior authorization from Dollar Rent A Car. Travel is also not permitted via rail. Travel to Mexico is permitted with prior authorization, from certain locations - currently LAX, SAN, ELP, TUS, PHX , SFO (always check with reservations). An additional insurance must be purchased locally - the cost of Mexican insurance is 27.80 per day. Vehicles may be driven into Canada from the following Tour Participating locations : JFK, EWR, LGA and Manhattan locations, ORD, MDW, DTW, PHL, LAX, SFO & BOS. SEA limited to Southern British Columbia (including Whistler), Vancouver metro area and Victoria BC only. PDX limited to Vancouver and Victoria, BC only. Travel to Canada must be requested via reservations and when confirmed noted on voucher / reservation.

Customer Reviews Within our website you may wish to consult our customer reviews before you select a vehicle. Please note that these reviews are not the opinions of U.S. Rent A Car. All reviews are the opinions of the respective reviwer. When in doubt call us on 0845 226 8523

All bookings by our customers are subject to our terms and conditions. The customer acknowledges that in making a booking with U.S. Rent A Car Ltd he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by its employees.

The cost and conditions of all insurances and items are subject to change without prior notice and subject to local tax. U.S. Rent A Car Ltd cannot be held responsible for changes outside of its control.

U.S. Rent A Car Ltd acts as a car rental broker and agent for various independent rental companies in the USA Bookings made through U.S. Rent A Car Ltd are subject to these terms and conditions. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company, which supplies the vehicle. You should satisfy yourself that you understand (and agree) to its terms and conditions, as you will be subject to, and must comply with these terms, and the local law.Once you sign the rental agreement with the local car hire company your contract is with that local company. Any disputes arising from this agreement must be pursued directly with the rental company. U.S. Rent A Car works in conjunction with other car rental companies based in the UK that act as sales agents for car rental companies that provided the bookable services on our website. In the event of loss or financial failure of these associated companies U.S. Rent A Car reserves the right to switch your rental to an alternative supplier, amend your reservation to the nearest 'similar' sized available vehicle or switch collection and drop off locations to the nearest possible available alternative or cancel your reservation without prejudice should no alternatives be available. [back to top of page]

Reservations made outside office working hours: When you make a reservation with U.S. Rent A Car your 'request' is not confirmed until your reservation has been confirmed by the appropriate supplier chosen. Should your reservation request be made at a time when our office is closed your reservation may not be confirmed in time. If your reservation request is not confirmed in time you will not be charged. Please note: A reservation request is not a confirmed booking. Your booking is only confirmed once your payment method has been processed and your rental voucher has been issued.

U.S. Rent A Car Ltd cannot accept liability for any charges incurred on documentation signed for and accepted locally.
U.S. Rent A Car Ltd will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.
U.S. Rent A Car Ltd cannot be held responsible for clients failure to collect any prepaid reservation regardless of reason. This list is not exclusive.
Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication. [back to top of page]

Consequential loss
U.S. Rent A Car Ltd are responsible for losses you suffer as a result of U.S. Rent A Car Ltd breaking this agreement, if the losses are a foreseeable consequence of U.S. Rent A Car Ltd breaking the agreement. Losses are foreseeable where both you and U.S. Rent A Car Ltd could contemplate them at the time our agreement is formed. U.S. Rent A Car Ltd is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and U.S. Rent A Car Ltd (such as loss of profits or loss of opportunity). [back to top of page]

Force majeure
U.S. Rent A Car Ltd shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, U.S. Rent A Car Ltd may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the client’s original billing address. [back to top of page]

Attraction Tickets Terms and Conditions

If you have booked attraction tickets via usrentacar.co.uk and would like more information on the terms and conditions please click on the following link. Please note terms of amendment and cancellation are not the same as our car rental terms - alternative cancellation and amendment and conditions apply. Your ticket order will be processed by our attraction ticket partner Orlando Attraction Tickets - Click here: Attraction Tickets Terms and Conditions

Contracts do not affect your statutory rights

General terms

U.S. Rent A Car will confirm your rental request as per the details that you enter at the time of your online/phone reservation. An email confirmation will be sent to you confirming these details. Please check them carefully. Please be aware that these details (once confirmed by the supplier) form the basis of a contract between yourself and U.S. Rent A Car to provide a vehicle for the details specified. In the event that your plans change you may amend your rental (if avail;able) A new contract will be formed according to the new rental details. You will then be subject to the ‘Amendment fee’ outlined above as well as any additional costs incurred due to your change of plans. Upon collection of your vehicle you will be asked to sign a rental agreement, this agreement then forms your local contract with the supplier. At this point your contract will become with the local supplier. If you wish to make any changes to your rental after that point you will need to speak to the local supplier directly.